FAQ › How to Pay by Interac e-Transfer
Last reviewed October 22, 2026
To pay for your Baller Club order, send an Interac e-Transfer from your online banking after you place the order. Your order confirmation shows the amount, the email address to send it to, and the security question and answer. Your order ships once the payment arrives.
In short:
- We take Interac e-Transfer only. No credit cards, cash or pickups.
- Security question: Ship Within. Answer: canada.
- Put only your order number in the message. Don’t mention Baller Club, cannabis or any product.
- You don’t need to tell us you’ve paid. We’re notified when the transfer arrives.
How to pay by e-Transfer, step by step
- Place your order. The order confirmation page and your confirmation email show your order number, the total and the e-Transfer details. Take a screenshot of the page so you have them handy.
- Open your bank’s app or website and choose Interac e-Transfer (some banks call it Send Money).
- Add the recipient using the email address on your order confirmation. Always use the address shown with your order.
- Enter the exact order total shown on your confirmation.
- Set the security question to Ship Within and the answer to canada, exactly as shown on your order confirmation.
- In the message, type your order number only. Leave out the store name, the word cannabis and any product names, here and in any other field of the transfer. A transfer that mentions them may be cancelled.
- Send it. That’s all. We get a notice from the bank when your transfer arrives.
After you pay
We accept transfers during business hours, Monday to Friday. Transfers sent in the evening, on a weekend or on a holiday are accepted the next business day. Once your payment is in, we email you a confirmation, and your tracking number follows when the parcel ships.
If your payment is accepted by 11 AM Pacific on a business day, your order ships that day. Otherwise it ships the next business day. Send your e-Transfer right after you order, especially if your address qualifies for next-day delivery.
If your payment confirmation doesn’t come
If you haven’t heard from us within one business day of sending your transfer:
- Check your spam folder for our email.
- Check your bank for the transfer status. Banks sometimes hold a transfer to a new recipient for verification.
- Make sure you sent it to the email address shown with your order.
Still stuck? Email orders@ballerclub.shop with your order number.
Paying with Club points or a discount code
Points and discount codes come off your total in the cart or at checkout, before you pay. Your e-Transfer is for the final total on your confirmation. How Club points work.
Orders that aren’t paid
Your order is held until your payment arrives. If no e-Transfer arrives within 48 hours of ordering, the order is cancelled. If you change your mind before paying, email us to cancel.
Common questions
Can I pay for my order with a credit card?
No. Baller Club takes Interac e-Transfer only. Club points and discount codes can lower the total before you pay.
What is the e-Transfer security question and answer?
The question is Ship Within and the answer is canada. They are also shown on your order confirmation page and in your confirmation email.
Where do I find the email address to send the e-Transfer to?
It is on your order confirmation page and in your order confirmation email. Always send to the address shown with your order.
What should I write in the e-Transfer message?
Only your order number. Don’t mention Baller Club, cannabis or product names anywhere in the transfer, or the payment may be cancelled.
Do I need to email you after I send the e-Transfer?
No. We are notified when the transfer arrives and email you once your payment is accepted.
When does my order ship after I pay?
The same business day if your payment is accepted by 11 AM Pacific. Otherwise it ships the next business day. Transfers sent in the evening, on a weekend or on a holiday are accepted the next business day.
How long do I have to pay?
48 hours from when you place your order. If no e-Transfer arrives by then, the order is cancelled.
