FAQ › Ordering & Accounts
Last reviewed October 22, 2026
You can order from Baller Club as a guest or with a free account. Add products to your cart, check out with your shipping address, then pay by Interac e-Transfer. An account adds The Club: points on every order, plus your order history and tracking in one place.
In short:
- Guest checkout works. You don’t need an account or a password to order.
- Guest orders still earn Club points. They are held under your email and move into your account if you create one with the same email.
- To change or cancel an order, email us before it ships.
How to place an order
- Add products to your cart. Browse all products, or pick a category from the menu.
- Check your cart. It shows your progress to free shipping and to your next Mystery Gift. Add a discount code here, or use your Club points if you’re logged in.
- Go to checkout. Enter your name, email and shipping address. Tell us what to do if an item sells out before we pack your order.
- Place your order. Placing an order means you agree to our Terms & Conditions.
- Pay by e-Transfer within 48 hours. Follow the details on your order confirmation. Orders not paid within 48 hours are cancelled. Step-by-step payment guide.
- Watch for your tracking email. It arrives when your parcel ships.
Guest checkout or an account
| Guest | Account | |
|---|---|---|
| Password needed | No | Yes |
| Club points | Earned and held under your email | Earned, shown and spent in The Club |
| Use points on an order | No | Yes, in the cart or at checkout |
| Order history and tracking | In your emails | In The Club, with an “Order again” button |
| Punch cards, points days, referrals | No | Yes |
You can create an account any time, including after a guest order. Use the same email address and your earlier points move in automatically. Forgot your password? Reset it here.
Changing or cancelling an order
Email orders@ballerclub.shop with your order number before your order ships. Once a parcel has shipped, it can’t be changed or cancelled.
If something sells out
At checkout you choose what happens if an item sells out before we pack your order: we pick a substitute of equal or greater value, we use alternatives you list, or we email you first. How substitutions work.
Discount codes
Enter a code in the cart. Some codes can’t be combined with other offers, and the cart shows which discounts apply. You can use Club points together with a discount code.
Common questions
Do I need an account to order weed online from Baller Club?
No. Guest checkout works with your email and shipping address. An account lets you see and spend Club points and track orders in one place.
Do guest orders earn Club points?
Yes. Points from guest orders are held under your email address and move into your account when you create one with the same email.
Can I change my shipping address after I order?
Yes, if the order hasn’t shipped yet. Email orders@ballerclub.shop with your order number and the new address.
How do I reorder something I bought before?
Log in and open The Club. Each past order has an “Order again” button that puts the same items back in your cart.
Can I cancel my order?
Yes, before it ships. Email orders@ballerclub.shop with your order number. Shipped orders can’t be cancelled.
