Last reviewed October 22, 2026
We want everyone of legal age to be able to browse and order from Baller Club, including people who use a screen reader, a keyboard instead of a mouse, or screen zoom. If any part of the site gets in your way, email orders@ballerclub.shop and tell us the page and what happened. We reply within 1 business day.
What we’ve done
- You can shop with a keyboard. Press Tab to move through links and buttons, and a white outline shows where you are. The first stop is a “Skip to content” link that jumps past the menu.
- Buttons, icons and form fields have names a screen reader can read out, including the menu, account and cart buttons. When you add a product to your cart, your screen reader is told.
- Product photos have text descriptions. So do the seasonal banners, including any words written on them.
- Text and buttons have enough colour contrast to read comfortably against the dark background.
- If your phone or computer is set to reduce motion, seasonal effects like falling snow stop, and so does the scrolling ticker on The Club page. The ticker also has its own pause button.
- The home page and the login page open with a short line about what you can do there, and the help pages are written in plain language.
- The whole site is in English and French. Use the EN and FR switch at the top of any page.
How we test
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We check the home page, shop, product pages, cart, checkout, login, The Club and the help pages with automated accessibility tests, and we go from the home page to checkout using only a keyboard, on both a phone-sized screen and a desktop screen. We run these checks again after changes to the site, including each new seasonal theme.
Parts we don’t fully control
- The login form has a security check from Cloudflare that confirms you’re a person. Cloudflare builds and maintains it. If it stops you from logging in, email us.
- You pay by Interac e-Transfer through your own bank’s website or app, so how easy that step is depends on your bank.
Help with an order
If you’d rather not use the site, or something on it isn’t working for you, email orders@ballerclub.shop with what you’re looking for. We can answer questions about products, shipping and payment, and help you place your order.
