FAQ › Out of Stock Items & Substitutions
Last reviewed October 22, 2026
If an item you ordered sells out before we pack your order, Baller Club replaces it with a substitute of equal or greater value, never less. At checkout you choose how we handle it: we pick the closest match, we use alternatives you list, or we email you first. If nothing suits you, the item’s value goes to your account as store credit.
In short:
- A substitute is always worth the same or more than the item it replaces.
- We match the same kind of product, strain type and size wherever we can.
- If no substitute works for you, you get the item’s value as Club points (100 points = $1). We don’t give cash refunds.
Your three options at checkout
| Option | What happens | Shipping |
|---|---|---|
| Choose a substitute for me | We pick the closest match of equal or greater value. | Fastest. Your order ships without waiting. |
| Use the alternatives I list | You list products you’d accept, and we use one of them. | Ships without waiting. |
| Contact me first | We email you so you can choose your substitute. | Usually delays shipping to the next business day. |
Your choice is saved with your order and shown on your order confirmation.
How we choose a substitute
We look for the closest match to what you ordered: the same kind of product (a cart for a cart, flower for flower), the same strain type where possible, and the same size. The substitute is always of equal or greater value than the item it replaces.
If you list your own alternatives
List products of about the same value as the item they would replace.
- If your alternative is worth less, we add more product to bring it up to the value of your original item.
- If your alternative is worth more, or it is out of stock too, we choose the closest match for you instead.
If no substitute works for you
If you asked us to contact you first and none of the substitutes suit you, or we don’t hear back within 1 business day of our email, we issue the value of the unavailable item as store credit in Club points. Points never expire and work on any future order. If you checked out as a guest, we set up an account for you with the email on your order so you can use them. See How Club points work.
Store credit is the final remedy for an item we can’t supply. We don’t issue cash refunds.
Why we ask up front
Knowing your preference before we pack means we can ship without waiting to hear back, and you stay in control of what goes in your package.
Common questions
What happens if something I ordered is out of stock?
We replace it based on the choice you made at checkout: a substitute we pick, an alternative you listed, or one you choose after we email you. Substitutes are always of equal or greater value.
Will a substitute ever be worth less than what I ordered?
No. A substitute is always of equal or greater value. If an alternative you listed is worth less, we add more product to make up the difference.
Can I get a refund for an out-of-stock item?
We don’t give cash refunds. If no substitute suits you, the item’s value is added to your account as Club points, which never expire.
How long do I have to answer your substitution email?
One business day. If we don’t hear back within 1 business day of our email, the item’s value goes to your account as store credit.
