Last updated: October 20, 2026
For health and safety reasons, we can’t accept returns of cannabis products, whether opened or unopened. If something is wrong with your order, we’ll make it right with store credit.
Wrong, damaged or missing items
- Email orders@ballerclub.shop within 48 hours of delivery.
- Include your order number, a short description of the problem, and photos of the item and its packaging.
- Keep the item and packaging until we’ve reviewed your request.
Once we confirm the problem, we’ll add store credit to your account for the affected item. Store credit is added as Club points (100 points = $1), never expires, and can be used on any future order. If you checked out as a guest, we’ll set up an account for you with the email address on your order.
Lost parcels
If the carrier confirms that a parcel is lost, we’ll reship your order or add the value of the order to your account as store credit.
Changing or cancelling an order
You can change or cancel your order before it ships by emailing us with your order number. Once a parcel has shipped, it can’t be changed or cancelled.
Products we can’t supply
If an item you’ve paid for turns out to be unavailable, we’ll contact you to offer a replacement or store credit for that item.
Questions
Email orders@ballerclub.shop or use our contact page.
