Last updated: October 20, 2026
We ship across Canada from British Columbia. Every order is packed discreetly, with nothing on the outside that says what is inside.
When your order ships
- We accept payment by Interac e-Transfer. Payment details are on your order confirmation page and in your confirmation email.
- Your order ships the next business day after we receive your payment. Business days are Monday to Friday, excluding statutory holidays.
- We email your tracking number as soon as your parcel is on its way. If you don’t see it, please check your spam folder.
Carriers and delivery times
- We ship with Purolator and Canada Post, choosing the best option for your address.
- Where next-day delivery is available, your cart and checkout will say so, along with the cut-off time for your order to go out that day. Next-day delivery is not available to PO boxes.
- Delivery times are the carrier’s estimates. We can’t guarantee them, especially in bad weather, during holidays or in remote areas.
Shipping costs
- Shipping is free on orders of $150 or more (before taxes). Club members may qualify for free shipping at a lower amount; your cart shows what applies to you.
- On smaller orders, the shipping cost is shown at checkout before you pay.
Addresses
Please check your shipping address carefully before you place your order. If a parcel is returned to us because the address was incomplete or incorrect, or because it wasn’t picked up, we’ll contact you to arrange reshipping, and a new shipping charge may apply.
Lost or delayed parcels
If your tracking hasn’t updated for several business days, or your parcel shows as delivered but you don’t have it, contact us at orders@ballerclub.shop with your order number. We’ll open a claim with the carrier. If the carrier confirms the parcel is lost, we’ll reship your order or credit your account, as set out in our Returns & Refunds policy.
Questions
Email orders@ballerclub.shop or use our contact page.
