{"id":16339,"date":"2026-10-20T19:07:09","date_gmt":"2026-10-21T02:07:09","guid":{"rendered":"https:\/\/ballerclub.shop\/returns-policy\/"},"modified":"2026-10-20T19:07:09","modified_gmt":"2026-10-21T02:07:09","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/ballerclub.shop\/fr\/returns-policy\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"<p><em>Derni\u00e8re mise \u00e0 jour : 20 octobre 2026<\/em><\/p>\n<p>Pour des raisons de sant\u00e9 et de s\u00e9curit\u00e9, nous ne pouvons pas accepter le retour de produits de cannabis, ouverts ou non. Si quelque chose ne va pas avec votre commande, nous corrigerons la situation avec un cr\u00e9dit en magasin.<\/p>\n<h2>Articles erron\u00e9s, endommag\u00e9s ou manquants<\/h2>\n<ol>\n<li>Courriel <a href=\"mailto:orders@ballerclub.shop\">orders@ballerclub.shop<\/a> dans les 48 heures suivant la livraison.<\/li>\n<li>Indiquez votre num\u00e9ro de commande, une br\u00e8ve description du probl\u00e8me et des photos de l'article et de son emballage.<\/li>\n<li>Conservez l'article et son emballage jusqu'\u00e0 ce que nous ayons examin\u00e9 votre demande.<\/li>\n<\/ol>\n<p>Une fois le probl\u00e8me confirm\u00e9, nous ajouterons \u00e0 votre compte un cr\u00e9dit en magasin pour l'article concern\u00e9. Le cr\u00e9dit en magasin est vers\u00e9 sous forme de <a href=\"\/fr\/club\/how-points-work\/\">Points du Club<\/a> (100 points = 1 $), n'expire jamais et peut \u00eatre utilis\u00e9 sur toute commande future. Si vous avez command\u00e9 sans compte, nous en cr\u00e9erons un pour vous avec l'adresse courriel de votre commande.<\/p>\n<h2>Colis perdus<\/h2>\n<p>Si le transporteur confirme qu'un colis est perdu, nous r\u00e9exp\u00e9dierons votre commande ou ajouterons la valeur de la commande \u00e0 votre compte sous forme de cr\u00e9dit en magasin.<\/p>\n<h2>Modifier ou annuler une commande<\/h2>\n<p>Vous pouvez modifier ou annuler votre commande avant son exp\u00e9dition en nous \u00e9crivant avec votre num\u00e9ro de commande. Une fois le colis exp\u00e9di\u00e9, il ne peut plus \u00eatre modifi\u00e9 ni annul\u00e9.<\/p>\n<h2>Produits que nous ne pouvons pas fournir<\/h2>\n<p>Si un article que vous avez pay\u00e9 n'est finalement pas disponible, nous communiquerons avec vous pour vous offrir un produit de remplacement ou un cr\u00e9dit en magasin pour cet article.<\/p>\n<h2>Questions<\/h2>\n<p>Courriel <a href=\"mailto:orders@ballerclub.shop\">orders@ballerclub.shop<\/a> ou utilisez notre <a href=\"\/fr\/contact\/\">page de contact<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: October 20, 2026 For health and safety reasons, we can&#8217;t accept returns of cannabis products, whether opened or unopened. If something is wrong with your order, we&#8217;ll make it right with store credit. Wrong, damaged or missing items Email orders@ballerclub.shop within 48 hours of delivery. Include your order number, a short description of [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16339","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours et remboursements | Baller Club<\/title>\n<meta name=\"description\" content=\"La politique de retour de Baller Club : les articles erron\u00e9s, endommag\u00e9s ou manquants sont compens\u00e9s par un cr\u00e9dit en magasin; comment signaler un probl\u00e8me dans les 48 heures.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ballerclub.shop\/fr\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours et remboursements | Baller Club\" \/>\n<meta property=\"og:description\" content=\"La politique de retour de Baller Club : les articles erron\u00e9s, endommag\u00e9s ou manquants sont compens\u00e9s par un cr\u00e9dit en magasin; 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